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TeleDynamics Think Tank

Adding artificial intelligence to your business phone system

Posted by Daniel Noworatzky on Jul 8, 2020 10:48:00 AM

Artificial intelligence is affecting every area of our life, and is increasingly playing a role in all types of technological developments. Business telephone systems are no exception. In this article, we take a look at how AI can enhance your call center technology.

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Topics: Customer Service, Business Telephone System, Total Voice Solution, Software Integration, Trends, Productivity, Unified Communications

Should you add speech recognition to your IVR?

Posted by Daniel Noworatzky on Jun 10, 2020 10:49:00 AM

In uncertain or unfamiliar times such as these, customers tend to call companies more than usual to get answers to their questions. Advanced technologies can significantly improve the caller’s experience, provided they are used appropriately. Last week, we looked at best practices in call center design. In this article, we examine speech recognition and how it should (and should not) be used to add value, efficiency, and effectiveness to your contact center procedures.

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Topics: Customer Service, Business Telephone System, Software Integration, Trends, Productivity, Unified Communications

How TeleDynamics facilitates cloud communications

Posted by TeleDynamics on May 27, 2020 10:00:00 AM

Last week, TeleDynamics CTO Daniel Noworatzky joined Doug Green, publisher of Telecom Reseller, for a special podcast for the Cloud Communications Alliance and TR Publications. Among other topics, they discussed today's Cloud Communications Alliance (CCA) virtual event (this is a not-to-miss free online event happening today, May 27! Details on how to attend are included in this article). They also touched upon some of the innovative ways TeleDynamics supports our customers with their cloud communications needs. Keep reading for the highlights and for a link to listen to the full podcast.
 

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Topics: Customer Service, Business Telephone System, Cloud, Events, Business Strategy, News, Unified Communications

Don’t miss Yealink’s special promotions happening now

Posted by TeleDynamics on May 20, 2020 10:53:00 AM

To assist U.S. channel partners and their customers during these challenging times, Yealink is offering a number of special promotions for a limited time. Check them all out to make sure you’re not missing any!

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Topics: Customer Service, Yealink

Private, public and hybrid cloud deployments for VoIP services

Posted by Daniel Noworatzky on Dec 4, 2019 10:46:00 AM

The cloud is used to offer services directly to the end user, as well as to provide a platform on which vendors can develop their online applications (including VoIP) for their customers. In a previous article, we covered SaaS, PaaS and IaaS as the three most prominent cloud-based models that are used to offer services to clients. In this article, we take a more in-depth look at the various cloud deployment models that are available (including private, public and hybrid) and how they are useful for businesses of different sizes. The article concludes with the factors to consider when choosing which deployment model to use when offering VoIP and other cloud services to your customers.

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Topics: Customer Service, Business Telephone System, VoIP, Total Voice Solution, Trends, Cloud, Business Strategy, Unified Communications

TeleDynamics teams up with netsapiens

Posted by Guest Blogger on Nov 20, 2019 10:50:00 AM

TeleDynamics & netsapiens partnership supports service provider customers at every stage of growth

By Jason Beckett, VP Sales, netsapiens

TeleDynamics and netsapiens recently hosted a joint training seminar to help our distribution partners navigate the complexities of the different – and often competing – channels within the telecommunications sector, and show them how netsapiens can enable service providers at every stage of growth.

Whether you are a telephone systems installer that resells (or would like to resell) hosted VoIP services to your customers, or a hosted service provider in your own right, netsapiens has the powerful cloud communications platform and flexible pricing model that puts YOU in control and supplies everything you need to start in, expand in, and dominate in the telecommunications industry. Read on to learn how our industry-disruptive platform can enable you to boost your ROI and grow your business!

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Topics: Customer Service, Cloud, Business Strategy, News, Unified Communications

VoIP products and services for micro-enterprises

Posted by Daniel Noworatzky on Jul 3, 2019 10:48:00 AM

If you’re looking to grow your business, consider serving micro-enterprises with 1-20 employees. According to the Census Bureau’s Annual Survey of Entrepreneurs, firms with between 1-20 employees made up 89% of all U.S. firms in 2016. While this has traditionally been an underserved market when it comes to VoIP telecommunications, more and more equipment manufacturers are offering products tailored to their needs. In this article, we review some cutting-edge devices that are ideal for micro-enterprises.

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Topics: Customer Service, SIP Phones, IP PBX, Business Telephone System, VoIP, Grandstream, Yealink, Trends, Mobility, Headsets, Leasing, Video Conferencing, conferencing, Android, Product Review, Business Strategy, Bluetooth, Yeastar, Avaya

Turn your equipment costs into an OpEx using a DaaS model

Posted by Adam Oliver on Jun 26, 2019 10:44:00 AM

Device as a service (DaaS) is a growing trend for all types of companies who don’t want to tie up their capital in business equipment. With DaaS, you rent the equipment for a small monthly fee without having to pay anything up front, and the monthly payments count as an operating expense rather than as a capital expense.

Offering a DaaS equipment rental program to your customers is a great way to provide equipment for companies who might not have the budget allocated to buy equipment, or who would prefer to account for the expense as an operating expense. In this article, we show you how you can easily offer a DaaS rental program to your customers.

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Topics: Customer Service, Business Telephone System, Total Voice Solution, Trends

Three elements of a great interactive voice response (IVR)

Posted by Guest Blogger on Apr 3, 2019 10:49:00 AM

Note from TeleDynamics: Allison Smith will be at our booth (#1472) at Channel Partners in Las Vegas on Wednesday, April 10, 2019 from 4-7 p.m. to answer your questions about IVR best practices and about how to offer professionally voiced greetings to your customers. Also, get a free, professionally voiced opening IVR greeting for every IP PBX you buy from TeleDynamics through June 30, 2019. See details below.

By Allison Smith, The IVR Voice.com

When clients send me IVR trees to voice, the scripts are already written, usually very methodically crafted, and debated over – even hotly contested among groups of decision makers within companies. In extreme cases, the script has even made its way through the legal department for final approval.

It’s a rare thing when prospective clients approach me before the script is written. When they do, I implore them to be clear on a few things before they write the first word of their phone tree.

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Topics: Customer Service, Business Telephone System, VoIP, Total Voice Solution

The missing piece in the phone system installer's puzzle

Posted by Guest Blogger on Mar 13, 2019 10:51:00 AM

Three reasons your customer should not be recording their own IVR greetings

Introducing an exclusive offer for TeleDynamics dealers - see details below!

By Allison Smith, The IVR Voice.com

You’re an installer. You’re on the front lines of ensuring that companies – large or small – have their telecommunications systems installed, scaled to the appropriate size, and working seamlessly. You’re part engineer, part salesperson, and a huge part problem-solver in the installing and maintaining of telephony systems.

You’re actually putting together an intricate puzzle. But most installers don’t realize that a significant piece of that puzzle is missing.

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Topics: Customer Service, Outsourcing, Business Telephone System, VoIP, Total Voice Solution

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Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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