TeleDynamics Think Tank

How to sell an on-premise IP PBX against a cloud-based ITSP

Posted by Guest Blogger on Jan 11, 2017 3:40:00 PM

By Nathan Miloszewski, on behalf of Yeastar

When it comes to VoIP PBX systems, channel partners need to determine whether an on-premise solution or a cloud-based service is best suited for their customer.

Each solution has its strengths. For the instances in which you determine that an onsite IP PBX is the best option for your customer, we’ve put together these guidelines to help you sell against the hosted solutions offered by your competitors. Here at Yeastar, we work with thousands of channel partners who find themselves in competition with cloud-based VoIP service providers and have identified the most compelling arguments for an on-premise solution. Think of each one as an additional arrow in your sales quiver.

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Topics: Customer Service, IP PBX, Business Telephone System, VoIP, Total Voice Solution

A simple process for transitioning to VoIP

Posted by Daniel Noworatzky on Nov 16, 2016 3:40:00 PM

 

Replacing a legacy PBX that a company has used for years with an IP PBX can be intimidating, and understandably so. That’s why we recommend a transition method that allows the new technology to be gradually introduced over time. This not only ensures business continuity but also gives the associates plenty of time to adjust to the new equipment.

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Topics: Customer Service, SIP Phones, IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution, Business Continuity

Beef up your SIP phone system with these productivity-enhancing accessories

Posted by Daniel Noworatzky on Nov 2, 2016 3:40:00 PM

 

Fashion models aren’t the only ones who accessorize. Your customers need accessories, too! If they have an IP phone system, peripherals are an easy way to instantly boost productivity. When putting together your next enterprise telephone system proposal, consider including some from this list, or browse our website for more ideas.

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Topics: Customer Service, SIP Phones, Business Telephone System, VoIP, SIP, Peripherals, Mobility, Cordless, Headsets, conferencing

Open source vs. open access: which one to choose?

Posted by Daniel Noworatzky on Oct 5, 2016 3:40:00 PM

 

Image designed by Alvaro_Cabrera - Freepik.com

Open source with open access vs. open source:
Make sure you know which one suits you and your customer. 

Open source telecommunications systems are not all created equal. All are open source in the sense that they are built using publicly and freely available code like Asterisk. However, not all of them allow access to the root programming level, which allows you to modify or customize aspects of the code to suit specific requirements or preferences. If a system restricts root-level access, certain features may be customizable, but don’t count on having much leeway. Be sure you know which one best suits your customer.

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Topics: Customer Service, IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution

IP PBX must-haves for small businesses

Posted by Daniel Noworatzky on Sep 28, 2016 3:40:00 PM

 

These features absolutely must be in your IP PBX suite offering

When proposing IP voice solutions to small businesses, certain applications and features are so essential that the customer won’t even consider purchasing a system without them. According to a study of more than 200 small businesses conducted by SoftwareAdvice, the phone system applications most often cited as “required” are:

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Topics: Customer Service, IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution, Software Integration, Trends, Mobility

How to avoid competing on price

Posted by Daniel Noworatzky on Sep 21, 2016 3:47:00 PM

Two solid strategies for distinguishing yourself in the marketplace and protecting your margins

 

“Cheap is the last refuge for the marketer who can't figure out how to be better.”  - Seth Godin

 

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Topics: Customer Service, Total Voice Solution

Soft yet Powerful: SIP Phone Soft Keys

Posted by Daniel Noworatzky on Jul 6, 2016 2:48:00 PM

A simple yet powerful feature of SIP (session initiation protocol) enterprise phones are soft keys. Soft keys allow users to customize their own phones by assigning their desired functionality to the buttons on the device. Used properly, they can supercharge the efficiency and productivity of a busy workstation.

Assisting users in programming their soft keys is an often underestimated service that nevertheless can boost customer satisfaction and optimize the productivity of the installed system. With most SIP phone systems, soft keys can easily be programmed for each endpoint centrally via the WebGui or management interface. They can also be programmed directly into the endpoints themselves. They are a detail worth paying attention to when installing an IP phone system.

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Topics: Customer Service, SIP Phones, Business Telephone System, VoIP, SIP

Grow your business and boost customer satisfaction with VoIP phone system integrations

Posted by Daniel Noworatzky on Jun 15, 2016 3:48:00 PM

Since SIP phone systems are software-based platforms that send voice over a data network, they are interoperable with other business software, which translates into a huge productivity boost for the user. Did you know that the vast majority of these system integrations are performed by channel partners, vendors and consultants? According to the 2015 Unified Communications Integration Report published by Software Advice*, in only 14% of the case studies analyzed did end users do the work of integrating their systems themselves. This represents a considerable upselling opportunity for telephone systems dealers.

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Topics: Customer Service, IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution, Software Integration, Trends

Video Conferencing Systems: Grandstream vs. Yealink

Posted by Daniel Noworatzky on Jun 1, 2016 3:47:00 PM

Part 1 of 2: Room Systems

If it’s been a while since you’ve looked into videoconferencing equipment, now might be a good time to take a fresh look. Over the past five years, the pricing has come down to an easily accessible level, and the systems are now more interoperable with other hardware and apps than ever before.

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Topics: Customer Service, VoIP, SIP, Total Voice Solution, Grandstream, Yealink, Peripherals, Video Conferencing

To lease or not to lease? That is the question

Posted by Wendy Wagner on May 25, 2016 3:39:00 PM

How to set up a financing plan for your customer's business telephone equipment

 

Installing a new telephone system can require a significant capital outlay, which could lead some companies to sacrifice desired functionality to save money. Or, they may choose a hosted VOIP service provider for financial reasons, even in cases where an on-premise solution would better meet their requirements. This is where leasing comes in.

A leasing program can help your customers procure a voice solution that best suits their needs without overstretching their budget, allowing them to pay for their new phone system in manageable monthly installments rather than up front. In addition, leasing can make it easier to stay attuned to your customers’ sales cycles.

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Topics: Customer Service, Business Telephone System, Total Voice Solution, Leasing

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Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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