Great service since 1981 | TeleDynamics distributes wholesale telecom equipment & supplies to qualified dealers and installers only

Become a Dealer Now

Great service since 1981

TeleDynamics Think Tank

Three elements of a great interactive voice response (IVR)

Posted by Guest Blogger on Apr 3, 2019 10:49:00 AM

Note from TeleDynamics: Allison Smith will be at our booth (#1472) at Channel Partners in Las Vegas on Wednesday, April 10, 2019 from 4-7 p.m. to answer your questions about IVR best practices and about how to offer professionally voiced greetings to your customers. Also, get a free, professionally voiced opening IVR greeting for every IP PBX you buy from TeleDynamics through June 30, 2019. See details below.

By Allison Smith, The IVR Voice.com

When clients send me IVR trees to voice, the scripts are already written, usually very methodically crafted, and debated over – even hotly contested among groups of decision makers within companies. In extreme cases, the script has even made its way through the legal department for final approval.

It’s a rare thing when prospective clients approach me before the script is written. When they do, I implore them to be clear on a few things before they write the first word of their phone tree.

Read More

Topics: Customer Service, Business Telephone System, VoIP, Total Voice Solution

The missing piece in the phone system installer's puzzle

Posted by Guest Blogger on Mar 13, 2019 10:51:00 AM

Three reasons your customer should not be recording their own IVR greetings

Introducing an exclusive offer for TeleDynamics dealers - see details below!

By Allison Smith, The IVR Voice.com

You’re an installer. You’re on the front lines of ensuring that companies – large or small – have their telecommunications systems installed, scaled to the appropriate size, and working seamlessly. You’re part engineer, part salesperson, and a huge part problem-solver in the installing and maintaining of telephony systems.

You’re actually putting together an intricate puzzle. But most installers don’t realize that a significant piece of that puzzle is missing.

Read More

Topics: Customer Service, Outsourcing, Business Telephone System, VoIP, Total Voice Solution

Customizing a VoIP deployment for your multisite customer

Posted by Daniel Noworatzky on Oct 10, 2018 10:48:00 AM

 

Over the past few weeks we’ve looked at different ways to structure multisite VoIP deployments. The truth is, each business is unique and sometimes a customized architecture is needed. In this article we look at a hybrid solution. A hybrid call processing deployment allows you to craft a solution that is perfectly tailored to a specific customer’s needs.

Read More

Topics: Customer Service, Business Telephone System, VoIP, Total Voice Solution, Network Design

Tips for streamlining dial plan normalization in multisite VoIP deployments

Posted by Daniel Noworatzky on Sep 12, 2018 3:52:00 PM

Implementing telephony solutions in an enterprise environment can be daunting. The level of difficulty and complexity usually escalates with the number of end users. Implementing a telephony solution in a multisite environment takes the complexity to a different level altogether.

In this article we offer up some tips for streamlining the implementation of a multisite VoIP deployment so the company can derive the maximum benefit from the solution.

Read More

Topics: Customer Service, Business Telephone System, VoIP, Total Voice Solution, Network Design

Take an inside look at Yealink’s education solutions

Posted by Daniel Noworatzky on Aug 22, 2018 3:50:00 PM

If you work with educational institutions, you should know about Yealink and its communications solutions specifically tailored to the needs of the education sector. When you take advantage of Yealink’s Education Reseller Program, you will be able to deliver a robust and reliable solution at a highly competitive price point.

In this article, we review Yealink’s education solutions and what makes this manufacturer a great choice for learning institutions.

Read More

Topics: Customer Service, Total Voice Solution, Yealink, Customer Success Story

The 3 most common hybrid deployments for VoIP-to-analog solutions

Posted by Guest Blogger on Aug 1, 2018 3:54:00 PM

By Brian Van Meter, Community Marketing Specialist, Grandstream Networks* 

Voice over IP delivers major improvements to traditional communication networks, and as a result legacy analog phone systems are on their way out. Ten years ago, 80% of homes had landlines, but today that number is down to 43%— and businesses are following this trend, as well. However much VoIP is becoming the go-to technology for communications, it is important to acknowledge that certain markets cannot fully convert to a total VoIP solution. Not recognizing this could lead to loss in potential sales against competitors. In these situations, a hybrid VoIP network can help deliver the flexibility and power of an IP solution while catering to the restraints of your customer. Below are some of the most common situations and their solutions.

Read More

Topics: Customer Service, Business Telephone System, VoIP, Grandstream, Business Strategy

Worker overwhelm and the demand for UC

Posted by Daniel Noworatzky on Jul 18, 2018 3:48:00 PM

We speak a lot about unified communications and how network convergence allows it. Getting your customers migrated to VoIP is the first step to introducing them to unified communications (UC). Once that is established, they will be much more likely to embrace UC if you can show them the business problems it can help solve.

In this article, we look at some of the key drivers of demand for UC, which you can keep in mind when selling systems upgrades to your customers.

Read More

Topics: Customer Service, Business Telephone System, VoIP, Total Voice Solution, Software Integration, Productivity

TeleDynamics Wins Silver in Best in Biz Awards

Posted by TeleDynamics on Nov 29, 2017 3:48:00 PM

TeleDynamics Think Tank named Blog of the Year

We are pleased to announce that TeleDynamics has been named a silver winner in the Blog of the Year category in Best in Biz Awards.

Launched in March 2016, the Think Tank blog leverages TeleDynamics’ in-house expertise in Session Initiation Protocol (SIP), Voice over Internet Protocol (VoIP) and networking to create content that will help telephone systems channel partners build successful businesses.

 A Texas-sized thank you!

We would like to thank our customers, who by reading our articles and engaging with us through the blog have fueled its success. We are also grateful to our manufacturers and partners, who have contributed content as guest bloggers or have shared customer success stories and other content.

 “We created the Think Tank blog as a way to provide a valuable information resource for our customers,” said Maria Leyendecker, Director of Marketing at TeleDynamics. “Our relationship with our dealers is what matters most to us, and we have enjoyed leveraging this platform as one of many ways to engage with them.”

Read More

Topics: Customer Service, News

Win the growth game with this scorecard

Posted by Guest Blogger on Nov 1, 2017 3:44:00 PM

Five Essential Sales Metrics

By Mike Schmidtmann, Trans4mers 

Many telephone dealers and ITSPs aren’t growing because they are breaking fundamental rules of sales. They don’t even realize it! How can you break the rules when you don’t know the rules? 

Here’s a metaphor to illustrate this problem and the solution. Imagine playing golf without a scorecard. Now imagine playing without knowing what “par” is for each hole. Wouldn’t that be a bit odd? Disorienting?

Your score in golf is always compared with par. If you shoot a “4” on a hole, you don’t know how good that is until you know what the par is. It could be fair, good, or great depending on whether it’s a par 3, 4, or 5. Of course, if you post a “Snowman," (an 8), that’s bad no matter what the hole is!

Many resellers play a version of this game with sales. How do we know if we are shooting bogies, pars, or birdies? Below, you will find five invaluable metrics that should be on every sales scorecard.

Read More

Topics: Customer Service, Business Strategy

Insider's view: Last week at Astricon

Posted by TeleDynamics on Oct 11, 2017 4:02:00 PM

AstriCon, the longest-running event devoted to the Asterisk open-source communications framework, celebrated its 14th year in Orlando last week. Todd Baca and Mark Parker were there at the TeleDynamics booth speaking with Asterisk experts and telephone systems professionals.

According to the Asterisk website, more than a million communications systems in over 170 countries are based on Asterisk, and “almost the entire Fortune 1000 list of customers” use Asterisk. So, if you are in the telecommunications business, you need to know about Asterisk!

 

Read More

Topics: Customer Service, IP PBX, Business Telephone System, SIP, Events

Add a Comment:

Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

Receive New Articles by Email

BiBA-2017-silver-midres.jpg

Recent Posts

click here to download our step-by-step guide to using Wireshark for troubleshooting VoIP
Grandstream HT Gateway spec comparison table download
New Call-to-action
Download TeleDynamics' Guide to Media Gateways
Grandstream GWN7610 Product Review