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TeleDynamics Think Tank

EdgeMarc SBCs that scale with growing businesses

Posted by Daniel Noworatzky on Oct 26, 2017 10:00:00 AM

Review of the EdgeMarc 2900a and 2900e Enterprise Session Border Controllers

Edgewater Networks has added to its line of enterprise session border controllers (eSBCs) with its EdgeMarc 2900a and 2900e models. These are designed to enable enterprises and service providers to future-proof their SIP trunking and Unified Communications (UC) deployments. With built-in mechanisms for both QoS and security, they provide intelligent mechanisms allowing for both hosted PBX services as well as SIP trunking applications.

They have several features that differ from other EdgeMarc SBCs.

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Topics: QoS, VoIP, SIP, Peripherals, Network Security, Network Design, Product Review

More efficient meetings across the USA thanks to Konftel

Posted by TeleDynamics on Aug 30, 2017 3:54:00 PM


How often have you led or participated in a conference call where a technician had to come in to set up the call or troubleshoot? Because many conferencing systems are not intuitive enough to be operated without some training and practice, they often go underutilized and the company doesn’t fully reap the productivity and cost-saving benefits that the systems are meant to provide.

Konftel has made this problem a thing of the past with its sophisticated yet easy-to-use conferencing solutions. Here we present a customer success story that demonstrates how Olsson Associates has been using its Konftel platform to improve and simplify the communications among almost 1,000 employees across some 30 offices in seven U.S. states.

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Topics: Customer Service, Peripherals, conferencing, Customer Success Story

You asked, we answered: Grandstream’s GDS3710 facility access solution

Posted by Guest Blogger on Aug 23, 2017 3:48:00 PM

 

Answers to the most frequently asked questions about our HD, IP door phone

By Kate Clavet, Content Marketing Specialist, Grandstream Networks

Grandstream Networks recently came out with our first facility access solution, the GDS3710 an HD, IP door phone.  It’s been a huge hit within the industry and we really enjoy using it in our offices, but as with any new product there are a lot of questions. I took this time as an opportunity to answer the most common questions, in one handy spot. Enjoy!

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Topics: Business Telephone System, Grandstream, Peripherals, Firmware Upgrades, home security

The benefits of integrating the IoT with your VoIP phone system

Posted by Daniel Noworatzky on May 17, 2017 3:26:00 PM

There are many ways the IoT can leverage, and be leveraged by, VoIP systems to create a more productive workplace.

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Topics: VoIP, SIP, Peripherals, Software Integration, Trends, Productivity

Beef up your SIP phone system with these productivity-enhancing accessories

Posted by Daniel Noworatzky on Nov 2, 2016 3:40:00 PM

 

Fashion models aren’t the only ones who accessorize. Your customers need accessories, too! If they have an IP phone system, peripherals are an easy way to instantly boost productivity. When putting together your next enterprise telephone system proposal, consider including some from this list, or browse our website for more ideas.

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Topics: Customer Service, SIP Phones, Business Telephone System, VoIP, SIP, Peripherals, Mobility, Cordless, Headsets, conferencing

Are you still only using your IP PBX for voice communications?

Posted by Daniel Noworatzky on Sep 7, 2016 3:50:00 PM

Get even more bang for your buck by adding these five bells and whistles to your VoIP server.

 

 

As long as you have one, you may as well get the most out of your IP PBX by taking advantage of the plethora of applications and systems designed to work on it. IP PBXs of course coordinate your VoIP communications, but they can also do a host of other things. Here we list five non-voice services your IP PBX can perform for your business.

 

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Topics: IP PBX, VoIP, SIP, Peripherals

Video Conferencing Systems: Grandstream vs. Yealink

Posted by Daniel Noworatzky on Jun 1, 2016 3:47:00 PM

Part 1 of 2: Room Systems

If it’s been a while since you’ve looked into videoconferencing equipment, now might be a good time to take a fresh look. Over the past five years, the pricing has come down to an easily accessible level, and the systems are now more interoperable with other hardware and apps than ever before.

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Topics: Customer Service, VoIP, SIP, Total Voice Solution, Grandstream, Yealink, Peripherals, Video Conferencing

Should you get headsets for your office phones?

Posted by Daniel Noworatzky on May 18, 2016 3:42:00 PM

We get a lot of questions at TeleDynamics about headsets, so hopefully this post will help answer some of them. Most questions revolve around whether buying headsets is worth the investment, and whether to get corded or wireless.

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Topics: SIP Phones, Wireless, Business Telephone System, VoIP, SIP, Total Voice Solution, Peripherals, Mobility, Headsets

How to future-proof your business telephone system

Posted by Daniel Noworatzky on Apr 6, 2016 6:23:58 PM


Three things you can do today to make sure your clients’ phone systems
 will be ready for future technology


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Topics: Customer Service, Business Telephone System, VoIP, SIP, Total Voice Solution, Peripherals, Firmware Upgrades

Add a Comment:

Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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