Three reasons your customer should not be recording their own IVR greetings

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By Allison Smith, The IVR Voice.com

You’re an installer. You’re on the front lines of ensuring that companies – large or small – have their telecommunications systems installed, scaled to the appropriate size, and working seamlessly. You’re part engineer, part salesperson, and a huge part problem-solver in the installing and maintaining of telephony systems.

You’re actually putting together an intricate puzzle. But most installers don’t realize that a significant piece of that puzzle is missing.

Part 2 of 2

When it comes to VoIP signaling, SIP is by far the most widely-used protocol. But, there are other protocols, as well, and being familiar with them is helpful when establishing interoperability between systems or deploying specialized installations. In this article, we’ll discuss the H.323 protocol suite and the media gateway control protocol (MGCP), and look at applications for which they are best suited.

As widespread as IP telephony and unified communications are, it is often assumed that all analog technologies leveraging telephony systems have advanced sufficiently to use VoIP. However, this is not the case. There are several useful and, for some businesses, vital applications that continue to operate in analog form. In this article, we’ll look at fax machines specifically, and how to integrate them into your VoIP network.

Product Review

Panasonic has introduced the KX-TGP600 cordless telephony base station plus handset package, offering all of the benefits of DECT and SIP technologies in a sleek, elegant and turnkey solution, for an incredibly affordable price. Requiring only an internet connection and a subscription to an online SIP provider, your SMB can be up and running with a telecom system within minutes. 

VoIP protocols, part 1

When we talk about VoIP, the most prominent and widely used protocol is Session Initiation Protocol (SIP). But SIP doesn’t operate alone. There are many other protocols involved in IP telephony that function alongside SIP or even in the place of it. It is important for a telecom engineer to be familiar with these protocols, to know what they do and how they can be leveraged on the telecommunications network.

In this article, we’ll look at the companion protocols that work in conjunction with SIP. In a future article, we will focus on protocols that can be used as alternatives to SIP.

Enhanced 911 (E911) works differently for VoIP than for PSTN landlines. With a few simple steps, you can make sure that 911 operators and first responders receive accurate location information from calls made from your network, so you can protect your workers and stay compliant with the prevailing regulations. To cover your bases, use our handy checklist below.
 

Even as VoIP has become widespread, governments are still figuring out how to regulate it. In the United States, the Federal Communications Commission (FCC) is responsible for creating the regulatory framework for both the PSTN (public switched telephone network) and VoIP telephony.

In this article, we look at how FCC regulations affect both internal enterprise VoIP installations and Internet Telephony Service Providers (ITSPs), and how they impact your VoIP deployments.

Demystifying codecs, part 2

Different VoIP codecs digitize sound differently. Knowing which codec to use for a given application will allow you to better optimize your telephony implementations.

In this article, we examine the most commonly used codecs for VoIP, including the the G.711, G.729, G.722, G.726, iLBC and Opus codecs, and identify the situations for which each one is best suited.

Product Review

In today’s fast-paced business world, every minute counts. It can be time-consuming to schedule telephone conference meetings, book meeting rooms equipped with conference phones, and wait for everyone to arrive before beginning. Instead of having the participants come to a meeting, with Yealink’s CP930W conference phone, you can bring the meeting to the participants!

Imagine going to the procurement department, or to the sales department, to meet with colleagues there and bringing your CP930W conference phone with you. Free of wires, you can place it anywhere within your DECT coverage and begin a meeting. You could even make the warehouse an impromptu telephone conference meeting room. 

Understanding how codecs work

One of the most abstract attributes of Voice over IP (VoIP) is the codec. We may wonder which codec to use in a given situation. Of course, there are general industry guidelines that help us make such decisions, but it can be unnerving to blindly follow recommendations without knowing why. For example, why should G.729 be preferred over the G.711 codec for WAN links? Why should I use G.722 when I don’t have an issue with bandwidth? What are the advantages of iLBC and Opus over the G series of codecs and when should I use them?