In December 2020, Panasonic announced to its partners that it will be closing its business communications division over the next two years. If you have recently invested in a Panasonic communications system, not to worry. In this article, we present some alternatives to help you develop a suitable and cost-effective transition strategy. For more details, watch the replay of our recent webinar where representatives from Grandstream, Yeastar and NEC describe alternative solutions.

Topics: IP PBX, Business Telephone System, Grandstream, Yeastar, Panasonic, Unified Communications, NEC

Product Review

With Yeastar’s new P-Series PBX System, SMEs can experience value and possibilities that go beyond a traditional telephony system. In this article we take a deeper look at this offering from Yeastar, which was featured in the company’s 2021 kickoff virtual event on 28 January 2021.

Topics: IP PBX, Total Voice Solution, Software Integration, Mobility (including remote work), Videoconferencing, Productivity, Product Review, Yeastar, Unified Communications

There is no doubt that the mandated measures in response to the COVID-19 pandemic have had an adverse effect on learning. Many refer to a global ‘learning poverty’ crisis as over 1.6 billion students have been out of school. For half of those students, school closures have exceeded seven months.

Remote learning solutions are being adopted at breakneck speeds to alleviate this problem. In this article, we look at the success of St. Jude School in Elyria, Ohio with Konftel’s distance learning equipment.

Topics: Trends, Mobility (including remote work), Videoconferencing, Customer Success Story, Unified Communications, Konftel

Product Review

In today’s world, businesses have to pivot on a moment’s notice in order to survive. They need communications systems that are scalable and flexible enough to handle a mix of onsite and remote workers, as well as be used with a variety of enterprise and employee-owned devices, not to mention enhanced security to enable users to connect to the network in a variety of ways. Grandstream’s UCM6300 ecosystem is up to the task.

In this article we examine Grandstream’s UCM solutions that help companies adapt and thrive in a changing landscape.

Topics: Business Telephone System, Total Voice Solution, Grandstream, Trends, Mobility (including remote work), Product Review, Cloud, Unified Communications

The benefits that voice over IP (VoIP) provides for the communications needs of all types of organizations are almost endless, including mobility, flexibility, economy, and interoperability. One advantage that is key to the future of the technology is its ability to be easily integrated with many different software platforms using what are known as application programming interfaces (APIs).

In this article, we examine why VoIP integrations are so important and what they mean for communications, both today and in the future.

Topics: VoIP, Yealink, Software Integration, Trends, Productivity, Unified Communications

Within the context of a global pandemic and the uncertainty that comes with it, even the most basic necessity of receiving medical attention when you need it is not that straightforward anymore. New and innovative technologies are needed to ensure that everyone has access to medical services.

Topics: Peripherals, Trends, Mobility (including remote work), Videoconferencing, Product Review, Unified Communications, Konftel

There’s a lot more to music on hold (MoH) than you may think. Using it to your fullest advantage can go a long way towards improving your customer’s experience with your company. In this article we take a look at how MoH works and offer some tips on how you can maximize its benefit for your business.

Topics: Customer Service, VoIP, Total Voice Solution, Software Integration, Business Strategy, Unified Communications

Much experience has been gained over the past year when it comes to distance education and learning. The systems required to enable it have quickly developed and have been extensively streamlined. One of the most successful vendors in this process has been Konftel with its award-winning video-capable conference phones.

Topics: Trends, Mobility (including remote work), Videoconferencing, Unified Communications, Konftel

The spike in remote working amidst the COVID-19 pandemic has caused videoconferencing systems and service usage to skyrocket at a dizzying pace. At the heart of these systems is what is known as a multipoint control unit (MCU). Knowing where your MCU resides, how many simultaneous participants it supports within a conference, and what kind of extra features it delivers is key to designing a videoconferencing network that will ensure people enjoy the best quality service possible.

Topics: Total Voice Solution, Grandstream, Yealink, Trends, Mobility (including remote work), Videoconferencing, Cloud, Unified Communications

Now that working from home and dispersed workforces have become the new norm, connecting employees’ or company-issued smartphones to the enterprise IP PBX offers several advantages, including the ability to reach employees via their direct inward dial (DID) landline numbers, even though they are physically off-premise.

The technology that enables this is called VoIP over cellular data networks. In this article we detail how to enable it, the advantages of doing so and some potential issues to watch out for.

Topics: OTT VOIP, IP PBX, Business Telephone System, VoIP, Mobility (including remote work), Mobile, Wi-Fi, Unified Communications