Artificial intelligence is affecting every area of our life, and is increasingly playing a role in all types of technological developments. Business telephone systems are no exception. In this article, we take a look at how AI can enhance your call center technology.
Topics: Customer Service, Business Telephone System, Total Voice Solution, Software Integration, Trends, Productivity, Unified Communications
Product Review
In an ideal world, when you want to meet with your remote partners or team members, your videoconferencing system should be up and running within a matter of minutes, while having all of the most advanced collaboration features available to you. This is exactly what Konftel allows you to achieve with its new and stunningly innovative CC200 collaboration camera.
Topics: Videoconferencing, Product Review, Unified Communications, Konftel
Product Review
As worldwide travel faces new challenges, businesses have had to depend less on physical presence to get their job done. Grandstream’s video telephony solutions are a great solution for the modern workplace.
Grandstream has introduced its ultramodern GXV33xx series of advanced IP video phones. The term “IP Video Phones” doesn’t do them justice, however, because they deliver much more than video telephony – they are robust productivity centers. They combine large touch screens and the intelligence of the Android operating system to maximize the user experience. In this article, we review the GXV3380, GXV3370 and GXV3350 models.
Topics: SIP Phones, Grandstream, Videoconferencing, Conferencing, Android, Productivity, Product Review, Unified Communications
In uncertain or unfamiliar times such as these, customers tend to call companies more than usual to get answers to their questions. Advanced technologies can significantly improve the caller’s experience, provided they are used appropriately. Last week, we looked at best practices in call center design. In this article, we examine speech recognition and how it should (and should not) be used to add value, efficiency, and effectiveness to your contact center procedures.
Topics: Customer Service, Business Telephone System, Software Integration, Trends, Productivity, Unified Communications
Last week, TeleDynamics CTO Daniel Noworatzky joined Doug Green, publisher of Telecom Reseller, for a special podcast for the Cloud Communications Alliance and TR Publications. Among other topics, they discussed today's Cloud Communications Alliance (CCA) virtual event (this is a not-to-miss free online event happening today, May 27! Details on how to attend are included in this article). They also touched upon some of the innovative ways TeleDynamics supports our customers with their cloud communications needs. Keep reading for the highlights and for a link to listen to the full podcast.
Topics: Customer Service, Business Telephone System, Cloud, Events, Business Strategy, News, Unified Communications
The COVID-19 pandemic is impacting businesses around the world. Organizations are being forced to maneuver in a new world of security and privacy issues related to a remote workforce involving hardware and software needs, as well as employee access policies. While working from home may be a new and foreign concept to some companies, the cloud-based tools they use everyday have made it infinitely easier to continue operations and serving their customers with the same level of quality of service, support and communications that their brick and mortar operations have sought to provide.
So, as resellers and service providers of VoIP and uCast services, one of the most critical components in enabling a successful work-from-home experience for your customers (and their customers) is to keep the phone services operating as normally as possible. In this article, we suggest six steps to enabling an effective work-from-home (WFH) environment.
Topics: Firmware Upgrades, Mobility (including remote work), Videoconferencing, Business Continuity, Conferencing, Productivity, Cloud, Business Strategy, Unified Communications, Konftel
Jitter is one of the most common causes of substandard voice communications over IP networks. This article provides an overview of jitter and how it influences voice applications, as well as methods for resolving it on your networks.
Topics: QoS, VoIP, Troubleshooting, Network Design, Unified Communications
Couldn't make ITEXPO in Ft. Lauderdale last week? Here's a recap.
This year at ITEXPO we saw a number of new events and happenings. There was a good attendee and exhibitor turnout, despite the fact that all of the Chinese factories and representatives were unable to attend due to the coronavirus. Nonetheless, the products and services from these manufacturers were on full display. The attendees expected nothing less from the #TECHSUPERSHOW!
Topics: VoIP, Trends, Network Security, Events, SD-WAN, IoT, Unified Communications
With advanced audio features, the Snom C520 conference phone is one of the most versatile conference phones on the market. Its expandability enables high-quality conferencing for close to 100 participants! In this article, we take a look at this remarkable conference phone.
Topics: Cordless, DECT, Conferencing, Product Review, Unified Communications, Snom
Yealink, the leading global SIP phone manufacturer by market share, ranked number one in customer satisfaction among 17 VoIP telephony manufacturers rated in a survey of IT managers published by Eastern Management Group. In this article, we look at some of Yealink’s most noteworthy innovations that helped it secure the number-one spot.
Topics: Yealink, Videoconferencing, Conferencing, Unified Communications
