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TeleDynamics Think Tank

Turn your equipment costs into an OpEx using a DaaS model

Posted by Adam Oliver on Jun 26, 2019 10:44:00 AM

Device as a service (DaaS) is a growing trend for all types of companies who don’t want to tie up their capital in business equipment. With DaaS, you rent the equipment for a small monthly fee without having to pay anything up front, and the monthly payments count as an operating expense rather than as a capital expense.

Offering a DaaS equipment rental program to your customers is a great way to provide equipment for companies who might not have the budget allocated to buy equipment, or who would prefer to account for the expense as an operating expense. In this article, we show you how you can easily offer a DaaS rental program to your customers.

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Topics: Customer Service, Business Telephone System, Total Voice Solution, Trends

Three elements of a great interactive voice response (IVR)

Posted by Guest Blogger on Apr 3, 2019 10:49:00 AM

Note from TeleDynamics: Allison Smith will be at our booth (#1472) at Channel Partners in Las Vegas on Wednesday, April 10, 2019 from 4-7 p.m. to answer your questions about IVR best practices and about how to offer professionally voiced greetings to your customers. Also, get a free, professionally voiced opening IVR greeting for every IP PBX you buy from TeleDynamics through June 30, 2019. See details below.

By Allison Smith, The IVR Voice.com

When clients send me IVR trees to voice, the scripts are already written, usually very methodically crafted, and debated over – even hotly contested among groups of decision makers within companies. In extreme cases, the script has even made its way through the legal department for final approval.

It’s a rare thing when prospective clients approach me before the script is written. When they do, I implore them to be clear on a few things before they write the first word of their phone tree.

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Topics: Customer Service, Business Telephone System, VoIP, Total Voice Solution

The missing piece in the phone system installer's puzzle

Posted by Guest Blogger on Mar 13, 2019 10:51:00 AM

Three reasons your customer should not be recording their own IVR greetings

Introducing an exclusive offer for TeleDynamics dealers - see details below!

By Allison Smith, The IVR Voice.com

You’re an installer. You’re on the front lines of ensuring that companies – large or small – have their telecommunications systems installed, scaled to the appropriate size, and working seamlessly. You’re part engineer, part salesperson, and a huge part problem-solver in the installing and maintaining of telephony systems.

You’re actually putting together an intricate puzzle. But most installers don’t realize that a significant piece of that puzzle is missing.

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Topics: Customer Service, Outsourcing, Business Telephone System, VoIP, Total Voice Solution

Customizing a VoIP deployment for your multisite customer

Posted by Daniel Noworatzky on Oct 10, 2018 10:48:00 AM

 

Over the past few weeks we’ve looked at different ways to structure multisite VoIP deployments. The truth is, each business is unique and sometimes a customized architecture is needed. In this article we look at a hybrid solution. A hybrid call processing deployment allows you to craft a solution that is perfectly tailored to a specific customer’s needs.

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Topics: Customer Service, Business Telephone System, VoIP, Total Voice Solution, Network Design

How and when to deploy distributed call processing in a multisite environment

Posted by Daniel Noworatzky on Oct 3, 2018 10:54:00 AM

Last week, we discussed centralized call processing and its benefits and potential pitfalls. In this article, we’ll examine another type of telephony infrastructure design for multisite enterprises: distributed call processing.

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Topics: Business Telephone System, VoIP, Total Voice Solution, Business Continuity, Network Design, Business Strategy

Tips for streamlining dial plan normalization in multisite VoIP deployments

Posted by Daniel Noworatzky on Sep 12, 2018 3:52:00 PM

Implementing telephony solutions in an enterprise environment can be daunting. The level of difficulty and complexity usually escalates with the number of end users. Implementing a telephony solution in a multisite environment takes the complexity to a different level altogether.

In this article we offer up some tips for streamlining the implementation of a multisite VoIP deployment so the company can derive the maximum benefit from the solution.

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Topics: Customer Service, Business Telephone System, VoIP, Total Voice Solution, Network Design

Take an inside look at Yealink’s education solutions

Posted by Daniel Noworatzky on Aug 22, 2018 3:50:00 PM

If you work with educational institutions, you should know about Yealink and its communications solutions specifically tailored to the needs of the education sector. When you take advantage of Yealink’s Education Reseller Program, you will be able to deliver a robust and reliable solution at a highly competitive price point.

In this article, we review Yealink’s education solutions and what makes this manufacturer a great choice for learning institutions.

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Topics: Customer Service, Total Voice Solution, Yealink, Customer Success Story

Worker overwhelm and the demand for UC

Posted by Daniel Noworatzky on Jul 18, 2018 3:48:00 PM

We speak a lot about unified communications and how network convergence allows it. Getting your customers migrated to VoIP is the first step to introducing them to unified communications (UC). Once that is established, they will be much more likely to embrace UC if you can show them the business problems it can help solve.

In this article, we look at some of the key drivers of demand for UC, which you can keep in mind when selling systems upgrades to your customers.

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Topics: Customer Service, Business Telephone System, VoIP, Total Voice Solution, Software Integration, Productivity

Move into the future with Wi-Fi voice

Posted by Guest Blogger on Jun 27, 2018 3:49:00 PM

By Phil Bowers, Senior Marketing Manager, Grandstream


A new trend is beginning to develop within the business communications industry. Being driven largely by enterprises looking to streamline internal networks by eliminating wiring, voice over Wi-Fi (VoWi-Fi) could be the next major advancement within the VoIP industry. It features the same exact backend hosted, cloud, or SIP trunk services as any wired voice-over-IP (VoIP) network, but with the connections being extended to endpoints through an immersive Wi-Fi network rather than an endless maze of Ethernet cabling.

Here at Grandstream, we are leading the Wi-Fi voice trend through a variety of initiatives and solutions designed to allow businesses to build powerful VoWi-Fi networks that increase productivity, streamline installation and management, and offer eco-friendly benefits. This article will introduce the Wi-Fi voice trend, cover the reasons many businesses are adopting Wi-Fi voice networks, combat a major Wi-Fi voice concern, and highlight the Wi-Fi voice solutions we offer at Grandstream.

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Topics: VoWi-Fi, Wireless, VoIP, Total Voice Solution, Grandstream, Wi-Fi

Improve your crisis preparedness with Epygi’s Security Solution

Posted by Daniel Noworatzky on Apr 11, 2018 3:44:00 PM

As unwanted and unexpected as they are, crises do happen, and being unprepared only makes them worse. In a 2017 PwC survey, 65 percent of respondents reported experiencing at least one crisis in the past four years. Despite their prevalence, a 2013 study by Freshfields Bruckhaus Deringer found that more than 40% of respondents had no type of plan in place for dealing with a crisis.

Regardless of your customer’s current state of readiness, you can help them improve their security measures and crisis response even more with applications that run on their data network. And, if they have an on-premise IP PBX, they already have an arsenal of tools available in their existing system.

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Topics: IP PBX, Business Telephone System, VoIP, Total Voice Solution, Software Integration, Productivity, home security, surveillance

Add a Comment:

Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

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