Great service since 1981 | TeleDynamics distributes wholesale telecom equipment & supplies to qualified dealers and installers only

Become a Dealer Now

Great service since 1981

TeleDynamics Think Tank

How much would your business benefit from cloud-based UC?

Posted by Daniel Noworatzky on Jun 7, 2017 3:53:00 PM

Part 2 of 2: Cloud communications offer many advantages, but some businesses benefit less than others

Read More

Topics: Business Telephone System, VoIP, Total Voice Solution, Trends, Business Continuity, Productivity, Cloud

Give superpowers to your WAN through software management

Posted by Daniel Noworatzky on May 3, 2017 3:44:00 PM

An SD-WAN can be up to 2.5 times less expensive than traditional WAN architecture.

 

One of the most challenging situations for networking professionals over the years has been how to interconnect remote sites and branch offices so users at all locations can enjoy the same quality of network and telephony services in a secure and timely manner. One way to do this is to duplicate all services at each location. However, this can become administratively unwieldly, not to mention prohibitively expensive.

The solution is the use of wide area networks (WANs), where centralized services like voice and data reside at headquarters and can be provided to the remote users as if they were all physically located inside the headquarters’ LAN (local area network). In this article, we look at the different ways to deploy WAN, as well as the problems solved and business benefits to be gained by using software-defined WANs (SD-WANs).

Read More

Topics: QoS, Total Voice Solution, Trends, Network Design, Cloud

How WebRTC can benefit your business

Posted by Daniel Noworatzky on Apr 19, 2017 3:53:00 PM


When providing services for your customers, it’s all about convenience. Imagine a customer trying to find out some information about your service from your website. Her question is very specific and can’t be answered by the FAQs you have on the site. She spots a button on the bottom right of the screen that says “Can’t find what you’re looking for? Talk to a rep now!” She clicks it and is immediately connected via voice to a customer representative and gets her question answered on the spot. Now that’s service!

This is just one of the functionalities that Web Real-Time Communications (WebRTC) provides. A survey conducted by The SIP School found that 88% of professionals have either never heard of WebRTC or only have a cursory understanding of it. Here we present a few facts that will help you better understand how it can benefit your business.

Read More

Topics: Customer Service, Business Telephone System, SIP, Total Voice Solution

Improve your customers’ digital dexterity with VoIP

Posted by Daniel Noworatzky on Apr 12, 2017 3:39:00 PM

 

It seems like everyone is talking about digital transformation these days. Technology is changing the way business is done at a mind-boggling pace, and making sure their companies are able to adapt to this change is a top priority for today’s business leaders – 81% of CEOs said keeping up with new technologies was their chief concern in a recent KPMG survey.

As a telephony dealer, you can help your customers on their digital transformation journey by intelligently leveraging their VoIP telephone system. And the good news is, it’s easier than many people think.

Read More

Topics: Customer Service, IP PBX, Business Telephone System, VoIP, Total Voice Solution, Software Integration, Trends, Network Design, Cloud

Don’t fear the shifting industry trends, embrace them!

Posted by Guest Blogger on Mar 15, 2017 4:45:00 PM


By Colleen Schmidt, Director of Partner Success,
 CoreDial

Risk is something that we fear because it requires us to put ourselves out there to achieve something greater. There is always a chance you could lose something important to you, especially if you take a risk on a venture or idea you know little about or have not adequately prepared for. The same is true when it comes to taking risks for your business. As much as we would like to mitigate business risks, the fact is they are an integral part of the growth process for any business. Just ask these business risk takers: Ben Silbermann, the creator of Pinterest, risked everything by leaving a job at Google to create the virtual pinboard site. Ben would survive early disappointments and now presides over a company worth $1 billion. Or Drew Houston of DropBox, who held to his guns when Apple Founder Steve Jobs told him to join Apple or be taken over in the market and now enjoys running a $1 billion company.

For VARs, MSPs and other resellers, your risks may not be the same as the ones mentioned above, but embracing the trends in the industry is the key to long-term success. For the unified communications (UC) industry, taking a risk on hosted and cloud-based services, as well as having a technology partner you can trust, will ensure your business stays economically solvent over time and is ready to meet the changing needs of your customers. Ignoring the shifting tides in the industry will lessen the options you can bring to the table for your customers, which will eventually impact your bottom line.

Read More

Topics: Customer Service, Business Telephone System, VoIP, Total Voice Solution, Trends, Cloud

Implementing VoIP safely and efficiently on the network edge

Posted by Daniel Noworatzky on Mar 1, 2017 3:14:00 PM

Voice over IP networks can be challenging to implement efficiently and securely. This is in part because voice packets require specialized management and must be treated differently than normal data packets. Quality of Service (QoS), security and flow control are just some areas in which the required handling of voice traffic differs from conventional data traffic.

The good thing is that with the proper expertise and care, many of these issues can be successfully dealt with within the corporate network. Such networks are under the complete control of the network administration team and thus can be fully customized for the needs of the voice being transmitted.

However, what happens when voice packets are routed beyond the corporate network, either for voice calls to the PSTN or mobile network, or for employees who use internal voice network services remotely? Here we look at various network edge mechanisms that can be used to monitor and manage data traveling in and out of the LAN.

Read More

Topics: QoS, VoIP, Total Voice Solution, Trends, Network Security, Network Design

Why you should connect your VoIP phone system to a mobile network

Posted by Daniel Noworatzky on Feb 1, 2017 2:50:00 PM

As one of the biggest expenses of any business, telecommunications solutions should be both reliable and cost-effective. One telephony network design aspect that can provide both is the direct connection of the IP phone system to a mobile network.

Here we explore two ways to do this, either of which not only achieves cost savings for the company but also enhances reliability by providing an additional redundant and overflow route.

Read More

Topics: Business Telephone System, VoIP, SIP, Total Voice Solution, Business Continuity, mobile

How to sell an on-premise IP PBX against a cloud-based ITSP

Posted by Guest Blogger on Jan 11, 2017 3:40:00 PM

By Nathan Miloszewski, on behalf of Yeastar

When it comes to VoIP PBX systems, channel partners need to determine whether an on-premise solution or a cloud-based service is best suited for their customer.

Each solution has its strengths. For the instances in which you determine that an onsite IP PBX is the best option for your customer, we’ve put together these guidelines to help you sell against the hosted solutions offered by your competitors. Here at Yeastar, we work with thousands of channel partners who find themselves in competition with cloud-based VoIP service providers and have identified the most compelling arguments for an on-premise solution. Think of each one as an additional arrow in your sales quiver.

Read More

Topics: Customer Service, IP PBX, Business Telephone System, VoIP, Total Voice Solution

How networks affect sound quality

Posted by Guest Blogger on Nov 30, 2016 3:41:00 PM

 

 

By Stefan Eriksson, Marketing and Communications Manager of Konftel

Remote meetings with poor quality audio are often exhausting. Misunderstandings become more likely because it’s difficult to hear nuances and other subtleties in conversation. So you want to aim for the best sound quality possible during teleconferences. The following is a quick explanation of different technical requirements for audio quality.

  • A purely mobile solution gives you great flexibility and mobility, but sometimes at the expense of sound quality. Many mobile operators now offer HD Voice in their networks, which delivers HD audio if the phone supports the technology.
  • Traditional analog telephony delivers an acceptable sound quality, but with limitations in frequency range. Sometimes known as telephone quality or narrowband.
  • VoIP, i.e., digital telephony via the data network (voice over IP), allows for extended frequency range, but with some compression. IP makes it possible to achieve superior audio quality, also called HD audio or wideband.
  • Remember that all local networks and accessories, e.g. Wi-Fi, DECT (wireless telephony) or Bluetooth®, affect the transmission capacity and can have an adverse impact on the sound quality.
  • All of Konftel’s phones and conference units offer HD audio in contexts where PBXs and networks support it.

 

Read More

Topics: VoWi-Fi, QoS, Wireless, VoIP, Total Voice Solution, DECT

A simple process for transitioning to VoIP

Posted by Daniel Noworatzky on Nov 16, 2016 3:40:00 PM

 

Replacing a legacy PBX that a company has used for years with an IP PBX can be intimidating, and understandably so. That’s why we recommend a transition method that allows the new technology to be gradually introduced over time. This not only ensures business continuity but also gives the associates plenty of time to adjust to the new equipment.

Read More

Topics: Customer Service, SIP Phones, IP PBX, Business Telephone System, VoIP, SIP, Total Voice Solution, Business Continuity

Add a Comment:

Welcome to our Think Tank

In this blog you'll read our thoughts on business telephone systems. While a lot has changed in telecom since TeleDynamics was founded in 1981, we remain as committed as ever to delivering the best customer service in the industry.

If you would like elaboration on a specific topic, please let us know in the comments section.

Happy reading and thanks for stopping by!

Receive New Articles by Email

BiBA-2017-silver-midres.jpg

Recent Posts

Download TeleDynamics' Guide to Media Gateways
Grandstream GWN7610 Product Review
New Call-to-action