Product Review

In 2016, VTech joined forces with the pioneering spirit of German engineering in Snom, and the impressive results of this merger are embodied in the new ErisTerminal® ET600 Series family of products. The line includes the ET685 and the ET635 SIP color desksets and the ET6 expansion module (with new products to be announced soon). These products make communication easy with color LCD displays, world-renown Snom® audio and software, and Bluetooth connectivity for better mobility in the workspace. 

Product Review

Yealink’s W41P IP DECT phone solution brings a new level of flexibility to cordless phones in the workplace. The W41P package includes a W60B DECT base station, a T41S IP desk phone, and a DD10K DECT USB dongle that allows the IP phone to double as a DECT handset, so you get all the rich features and functionalities of VoIP combined with the convenience and mobility of DECT.

Product Review

Sangoma has raised the bar for entry-level IP phones with the s205. Now, the robust feature sets ordinarily reserved for executive-level phones are available on this entry-level endpoint, giving access to productivity-enhancing functionality to all the employees in your organization, while controlling costs at the same time.

One of the most common matters we discuss with customers on our support calls is network security – specifically, how to lock down SIP Trunks, IP PBXs, SIP phones, and routers from hacking. Here we review different ways hackers can break into your voice network and the steps you can take to secure your system.

Product Review

Companies are continually striving to discover new workplace philosophies that will maximize the productivity of their employees. Google, Apple, and Facebook are just some examples of organizations that are introducing innovative workspace and workplace designs. Most of these are moving away from the traditional “employee tied to a desk” standard by freeing up their staff and providing for mobility within the workspace.

Yealink’s W60B DECT IP Phone Base Station is an ideal ally to aid any small- to medium-sized business in achieving such employee mobility. Since it is easy to deploy, flexible in its functionality, and rich in features, it provides for all the requirements of any internally mobile workforce.

The family of endpoints includes the GXP1760, GXP1780 and GXP1782 models

Telecommunications infrastructure can be one of the biggest costs for a small- to medium-sized company, so it’s critical to find a solution that strikes the right balance between value and cost, while at the same time ensuring scalability so the system can grow along with the business.

IP phones often comprise the bulk of the cost of a business telephone system, so choosing the right endpoints is an important part of the functionality-cost ratio. Developed specifically with growing businesses in mind, Grandstream’s mid-range GXP17xx series IP phones achieve this balance remarkably well.

We had a chance to speak with Tommy Lee, VP of sales at VTech. Before VTech Holdings Limited acquired 100% of the share capital of Snom Technology, GmbH  in a transaction that was completed in November of last year, Tommy was president of Snom, Inc., an American subsidiary of Snom Technology, GmbH.

In this exclusive interview, Tommy speaks candidly about what customers can expect from the two brands post-acquisition.

IP telephony products have been around for over a decade. There are many options to choose from and some may be wondering, what’s next? What new features of an IP telephony endpoint can make it stand out above the rest? Yealink may have answered this question with its new T5 smart media phones.

The T5 smart media phone series includes the T56A, T58A and T58V models.

 UPDATE: Since this article was first published, Yealink has since added additional models to the T5 series: The T53 with built-in Bluetooth and dual-port Gigabit Ethernet; the T53W with built-in Bluetooth and Wi-Fi; the T54W with full-color, adjustable display; the T57W, with its 7-inch full-color capacitive adjustable touch screen; and the VP59 flagship smart video phone. Any of these can connect up to 4 cordless DECT handsets via the Yealink DD10K DECT dongle. Click here to access our review of the new models.

The upgraded phone line takes the stack of advanced features even higher.

By Yingting Li, IP Phones Product Manager at Yealink

With the T4 series of IP phones, Yealink offers a well-rounded array of sophisticated calling features, state-of-the-art voice quality, easy installation, robust customization options and extensive expandability. Early in December 2016, Yealink released the upgraded T4S models based on the former T4 series in the North America region. The T4S models build on the user experience even more with a number of upgrades.

If you deal with Voice over IP (VoIP), you must have come across this scenario at one time or another: A user complains that when they answer their phone, the caller can’t hear them, even though they can hear the calling party. Or, it may be that neither party can hear the other and there is just silence on the line.

This is the classic case of one-way or no-way audio, where a voice call is successfully completed, but either the voice packets only successfully travel in one direction, or neither end successfully receives voice packets. It may be difficult to understand why this happens, especially since the phone does ring, both physically for the called party and via the ring-back tone for the calling party. It seems counterintuitive that the transmission of voice packets could be unsuccessful if the call was successfully set up.

This is a scenario that comes up a lot on our tech support calls at TeleDynamics. Here we list four of the most common culprits of this issue and suggestions for how to tackle them.